"Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around." Leo Buscaglia
We all know how important it is for our communication with work colleagues or friends that we are active listeners, but how comfortable are you in being an active listener?
Why not find out by considering your answers to the following statements?
- If I had to choose between listening and speaking I would.............................................
.......................................................................................................................................
- I find it easy to listen to someone when...........................................................................
......................................................................................................................................
- I find it difficult to listen to someone when.......................................................................
......................................................................................................................................
- I respond emotionally to the following words and phrases............................................
.......................................................................................................................................
- The best listener I know is ................................................................................................. because................................................................................................................................
.........................................................................................................................................
- Habits I find irritating in a speaker are...............................................................................
.........................................................................................................................................
- To become a more effective listener I need to..................................................................
.........................................................................................................................................
Reflect on your answers to the 7 statements and decide what you want to do next to improve your active listening skills.
Action Points – 3 things I commit to do to improve my active listening skills
1.
2.
3.
By when?
1.
2.
3.
How will I know I’ve achieved them? What will I see/hear/feel?
1.
2.
3.
Comments